Design Intelligent IVR Flows
Without Writing Code
Create multi-level telephone trees, fetch customer details dynamically, send SMS mid-call, verify OTPs, and route calls to the right agent — all with a visual drag-and-drop builder that takes minutes to master.
How Voxvaani IVR Works
From blank canvas to live phone tree in under 10 minutes.
Design Your Flow
Open the drag-and-drop IVR designer. Add trigger, menu, speech, lookup, SMS, or transfer nodes and connect them visually.
Configure Each Node
Set menu options, TTS text, API endpoints for data lookup, OTP parameters, and routing rules — all through simple form fields.
Assign Phone Number
Link your IVR tree to any purchased virtual number or SIP trunk. Assign different flows to different numbers for multi-brand setups.
Go Live & Monitor
Publish your IVR and start receiving calls immediately. Monitor call logs, menu selection rates, and drop-off points in real time.
Drag. Drop. Connect.
A palette of node types you can arrange into any call flow — no coding required.
Trigger
Incoming call event
Menu
Multi-option branching
TTS / Play
Speak text or audio
Speech Input
Voice recognition
DB Lookup
CRM / API query
OTP Verify
Passcode validation
SMS Action
Send text mid-call
Transfer
Route to agent / dept
Example: Customer Support IVR Flow
See how nodes chain together to handle a real-world support call.
Industries That Use Voxvaani IVR
Trusted by businesses of all sizes to automate phone interactions.
Customer Support
Route callers to the right support tier based on their issue — billing to accounts, technical to engineering. Reduce hold times by 60%.
Sales & Lead Intake
Greet inbound sales calls with a branded menu. Qualify leads with pre-sales questions, capture contact info, and route hot leads to top agents.
Automated Self-Service
Let callers check order status, account balance, appointment time, or loan eligibility without speaking to a human — 24/7, no wait times.
Enterprise Helpdesk
Multi-department IVR trees for large organizations. Use database lookup to identify VIP callers and fast-track them to priority support.
Seamlessly integrates with your existing stack
Frequently Asked Questions
An IVR (Interactive Voice Response) system is an automated phone system that greets callers with a menu and routes them based on their input — either via keypad (DTMF) digits or speech recognition. Voxvaani's IVR goes further by allowing dynamic database lookups mid-call, SMS delivery, OTP verification, and intelligent routing to the right agent or department based on caller input, time of day, or CRM data.
Absolutely. Voxvaani provides a fully visual drag-and-drop IVR designer. You connect nodes — trigger, menu, speech, database lookup, SMS, transfer — by drawing lines between them. Each node is configured through simple form fields. No programming knowledge required. You can build a multi-level phone tree in under 10 minutes.
Yes. Our IVR system supports 20+ languages including Hindi, English, Gujarati, Marathi, Tamil, Telugu, Bengali, and more. You can set language per node or per menu option. Text-to-Speech (TTS) voices are available in regional Indian accents, and you can also upload pre-recorded audio files for a natural brand voice.
Yes — this is one of Voxvaani's most powerful features. Add a 'Database Lookup' node anywhere in your IVR flow. It makes a real-time API call to your CRM or internal system (e.g., fetch order status, loan balance, appointment time) and reads the result back to the caller using TTS. No transfer needed.
You add an 'OTP Verification' node to your IVR tree. When a caller reaches that node, the system generates a one-time passcode, speaks it aloud via TTS, and asks the caller to enter it using their keypad. The entered digits are validated server-side in real time. If correct, the flow proceeds to the next node; if not, the caller can retry or be transferred to an agent.
Yes. An 'SMS Action' node lets you send a text message to the caller's phone while they remain on the call. This is ideal for sending payment links, appointment confirmations, Google Maps directions, digital receipts, OTP codes, or promotional coupons — all without hanging up.
You can configure error handling per node — set a maximum number of retries, a custom error message, or a fallback destination (e.g., transfer to a human agent). Voxvaani also supports a global timeout handler so callers are never left stranded in the menu.
Yes. The IVR system supports conditional routing based on time, date, and day of week. For example, calls during business hours can ring the sales team, after-hours can trigger a voicemail drop, and weekends can play a custom message with operating hours.